Journal articles
Variation within service categories and customer satisfaction: A segment-based approach using the tetra-class model
https://hal-amu.archives-ouvertes.fr/hal-01796039
Contributor : Romain Farellacci Connect in order to contact the contributor
Submitted on : Friday, May 18, 2018 - 11:20:10 PM
Last modification on : Friday, October 22, 2021 - 3:36:17 AM
Contributor : Romain Farellacci Connect in order to contact the contributor
Submitted on : Friday, May 18, 2018 - 11:20:10 PM
Last modification on : Friday, October 22, 2021 - 3:36:17 AM
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