M. Andela, D. Truchot, and X. Borteyrou, Emotional labour and burnout: Some methodological considerations and refinements, Canadian Journal of Behavioral Science, vol.47, issue.4, pp.321-332, 2015.

E. Aronson, Dissonance, hypocrisy, and the selfconcept, Science conferences series. Cognitive dissonance: Progress on a pivotal theory in social psychology, pp.103-126, 1999.

E. Aronson, C. Fried, and J. Stone, Overcoming denial and increasing the intention to use condoms through the induction of hypocrisy, American Journal of Public Health, vol.81, issue.12, pp.1636-1638, 1991.

E. Aronson and J. Mills, The effect of severity of initiation on liking for a group, The Journal of Abnormal and Social Psychology, vol.59, issue.2, pp.177-181, 1959.

M. Bay, ). Director, and J. Hensleigh, Writer), & Abrams, J. J. (Writer, 1998.

J. L. Beauvois and R. V. Joule, A radical dissonance theory, 1996.

J. L. Beauvois, R. V. Joule, and F. Brunetti, Cognitive rationalization and act rationalization in an escalation of commitment, Basic and Applied Social Psychology, vol.14, issue.1, pp.1-17, 1993.

J. W. Brehm, A theory of psychological reactance, 1966.

C. M. Brotheridge and R. T. Lee, Testing a conservation of resources model of the dynamics of emotional labor, Journal of Occupational Health Psychology, vol.7, issue.1, pp.57-67, 2002.

A. R. Cohen, An experiment on small rewards for discrepant compliance and attitude change, Explorations in cognitive dissonance, pp.73-78, 1962.

J. Cooper and R. H. Fazio, A new look at dissonance theory, Advances in Experimental Social Psychology, vol.17, issue.08, pp.60121-60126, 1984.

J. Cooper, R. H. Fazio, and F. Rhodewalt, Dissonance and humor: Evidence for the undifferentiated nature of dissonance arousal, Journal of Personality and Social Psychology, vol.36, issue.3, pp.280-285, 1978.

S. Côté, A social interaction model of the effects of emotion regulation on work strain, Academy of Management Review, vol.30, issue.3, 2005.

H. A. Demaree, J. L. Robinson, J. Pu, and J. J. Allen, Strategies actually employed during response-focused emotion regulation research: Affective and physiological consequences, Cognition and Emotion, vol.20, issue.8, pp.1248-1260, 2006.

B. M. Depaulo, A. L. Blank, G. W. Swaim, and ­. J. Hairfield, Expressiveness and expressive control, Personality and Social Psychology Bulletin, vol.18, issue.3, pp.276-285, 1992.

P. G. Devine, J. M. Tauer, K. E. Barron, A. J. Elliot, and K. M. Vance, Moving beyond attitude change in the study of dissonance-related processes, Cognitive dissonance: Progress on a pivotal theory in social psychology, pp.297-323, 1999.

P. Ekman, Universal facial expressions of emotion, California Mental Health Research Digest, vol.8, issue.4, pp.151-158, 1970.

A. Elliot and P. Devine, On the motivational nature of cognitive dissonance: Dissonance as psychological discomfort, Journal of Personality and Social Psychology, vol.67, issue.3, pp.382-394, 1994.

H. C. Ellis and P. W. Ashbrook, The "state" of mood and memory research: A selective review, Journal of Social Behavior and Personality, vol.4, issue.2, pp.1-21, 1989.

L. Festinger, A theory of cognitive dissonance, 1957.

L. Festinger and J. M. Carlsmith, Cognitive consequences of forced compliance, The Journal of Abnormal and Social Psychology, vol.58, issue.2, pp.203-210, 1959.

V. Fointiat, Rationalization in act and problematic behaviour justification, European Journal of Social Psychology, vol.28, issue.3, pp.471-474, 1998.
URL : https://hal.archives-ouvertes.fr/hal-01622990

V. Fointiat, I know what I have to do, but": When hypocrisy leads to behavioral change, Social Behavior and Personality: An international Journal, vol.32, issue.8, pp.741-747, 2004.

V. Fointiat, D. Priolo, R. Saint-bauzel, and I. Milhabet, Justifying our own counter-normative behaviors as a route of hypocrisy reduction? Dissonance and transgressions identification, International Review of Social Psychology, vol.26, issue.4, pp.49-78, 2013.

P. Gosling, M. Denizeau, and D. Oberlé, Denial of responsibility: a new mode of dissonance reduction, Journal of Personality and Social Psychology, vol.90, issue.5, pp.722-733, 2006.

A. A. Grandey, Emotional regulation in the workplace: A new way to conceptualize emotional labor, Journal of Occupational Health Psychology, vol.5, issue.1, pp.95-110, 2000.

A. A. Grandey, S. C. Foo, M. Groth, and R. E. Goodwin, Free to be you and me: a climate of authenticity alleviates burnout from emotional labor, Journal of Occupational Health Psychology, vol.17, issue.1, pp.1-14, 2012.

J. J. Gross, The emerging field of emotion regulation: An integrative review, Review of General Psychology, vol.2, issue.3, pp.271-299, 1998.

E. Harmon-jones and C. Harmon-jones, Testing the action-based model of cognitive dissonance: The effect of action orientation on postdecisional attitudes, Personality and Social Psychology Bulletin, vol.28, issue.6, pp.711-723, 2002.

A. R. Hochschild, The managed heart: Commercialization of human feelings, 1983.

U. R. Hu?lsheger and A. F. Schewe, On the costs and benefits of emotional labor: A meta-analysis of three decades of research, Journal of Occupational Health Psychology, vol.16, issue.3, pp.361-389, 2011.

C. E. Izard, D. Z. Libero, P. Putnam, and O. M. Haynes, Stability of emotion experiences and their relations to traits of personality, Journal of Personality and Social Psychology, vol.64, issue.5, pp.847-860, 1993.

D. H. Lawrence and L. Festinger, Deterrents and reinforcement: The psychology of insufficient reward, 1962.

J. M. Lecrique, L'inconfort psychologique médiatise-t-il les effets de dissonance. Limites de la stratégie de mesure de l'inconfort basée sur les affects auto-rapportés et proposition d'une stratégie de mesure implicite de l'inconfort. Unpublished doctoral dissertation, 2007.

L. Malle, Au revoir les enfants, 1987.

. France,

M. A. Martinie, T. Olive, L. Milland, R. V. Joule, and R. L. Capa, Evidence that dissonance arousal is initially undifferentiated and only later labeled as negative, Journal of Experimental Social Psychology, vol.49, issue.4, pp.767-770, 2013.
URL : https://hal.archives-ouvertes.fr/hal-02079549

D. C. Matz and W. Wood, Cognitive dissonance in groups: The consequences of disagreement, Journal of Personality and Social Psychology, vol.88, issue.1, pp.23-37, 2005.

I. Mcgregor, I. R. Newby-clark, and M. P. Zanna, Remembering" dissonance: Simultaneous accessibility of inconsistent cognitive elements moderates epistemic discomfort, Cognitive dissonance: Progress on a pivotal theory in social psychology, pp.325-353, 1999.

N. Mclaren, Lignes horizontales

J. A. Morris and D. C. Feldman, The dimensions, antecedents, and consequences of emotional labor, Academy of Management Review, vol.21, issue.4, pp.986-1010, 1996.

A. Pelt and V. Fointiat, Self-consciousness or misattribution effect in the induced hypocrisy paradigm? Mirror, mirror on the wall. Psychological Report. Advance online publication, 2017.
URL : https://hal.archives-ouvertes.fr/hal-01621535

­. S. Pisaniello, ­. H. Winefield, . ­-r, and P. H. Delfabbro, The influence of emotional labour and emotional work on the occupational health and wellbeing of South Australian hospital nurses, Journal of Vocational Behavior, vol.80, issue.3, pp.579-591, 2012.

D. Priolo and A. Liégeois, Prôner une norme et la transgresser: Le rôle des normes sociales dans le paradigme de l'hypocrisie induite, vol.79, pp.19-32, 2008.
DOI : 10.3917/cips.079.0019

D. Priolo, I. Milhabet, O. Codou, V. Fointiat, E. Lebarbenchon et al., Encouraging ecological behaviour through induced hypocrisy and inconsistency, Journal of Environmental Psychology, vol.47, pp.166-180, 2016.
DOI : 10.1016/j.jenvp.2016.06.001

URL : https://hal.archives-ouvertes.fr/hal-01621644

R. , J. S. Philippe, F. L. Beaulieu-pelletier, G. Lecours, and S. , Validation francophone de l'Échelle des émotions différentielles IV (EED-IV), European Review of Applied Psychology, vol.60, issue.1, pp.41-53, 2010.

J. M. Richards and J. J. Gross, Composure at any cost? The cognitive consequences of emotion suppression, Personality and Social Psychology Bulletin, vol.25, issue.8, pp.1033-1044, 1999.

J. M. Richards and J. J. Gross, Emotion regulation and memory: the cognitive costs of keeping one's cool, Journal of Personality and Social Psychology, vol.79, issue.3, pp.410-424, 2000.

J. L. Robinson and H. A. Demaree, Physiological and cognitive effects of expressive dissonance, Brain and Cognition, vol.63, issue.1, pp.70-77, 2007.

B. J. Schmeichel, H. A. Demaree, J. L. Robinson, and J. Pu, Ego depletion by response exaggeration, Journal of Experimental Social Psychology, vol.42, issue.1, pp.95-102, 2006.
DOI : 10.1016/j.jesp.2005.02.005

L. Simon, J. Greenberg, and J. Brehm, Trivialization: the forgotten mode of dissonance reduction, Journal of Personality and Social Psychology, vol.68, issue.2, pp.247-260, 1995.

J. Stone and J. Cooper, A self-standards model of cognitive dissonance, Journal of Experimental Social Psychology, vol.37, issue.3, pp.228-243, 2001.

J. Stone and N. C. Fernandez, To practice what we preach: The use of hypocrisy and cognitive dissonance to motivate behavior change. Social and Personality Psychology Compass, vol.2, pp.1024-1051, 2008.

P. A. Van-dijk and A. K. Brown, Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance, Journal of Management & Organization, vol.12, issue.02, pp.101-115, 2006.

J. Wegge, R. Van-dick, and C. Von-bernstorff, Emotional dissonance in call centre work, Journal of Managerial Psychology, vol.25, issue.6, pp.596-619, 2010.

M. P. Zanna and J. Cooper, Dissonance and the attribution process, New directions in attribution research, vol.1, 1976.

D. Zapf, Emotion work and psychological well-being: A review of the literature and some conceptual considerations, Human Resource Management Review, vol.12, issue.2, 2002.

D. Zapf and M. Holz, On the positive and negative effects of emotion work in organizations, European Journal of Work and Organizational Psychology, vol.15, issue.1, pp.1-28, 2006.