Journal Articles
The Quality Management Journal
Year : 2006
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https://hal-amu.archives-ouvertes.fr/hal-01822561
Submitted on : Monday, June 25, 2018-12:17:25 PM
Last modification on : Saturday, February 12, 2022-3:08:51 AM
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- HAL Id : hal-01822561 , version 1
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Florence Dano, Sylvie Llosa, Chiara Orshinger. Words, Words, Mere Words? An Analysis of Services Customers' Perception of Evaluative Concepts. The Quality Management Journal, 2006, 13 (2), pp.46-53. ⟨hal-01822561⟩
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