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Words, Words, Mere Words? An Analysis of Services Customers' Perception of Evaluative Concepts

Florence Dano 1 Sylvie Llosa 1 Chiara Orshinger
1 CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille
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https://hal-amu.archives-ouvertes.fr/hal-01822561
Contributor : Yasmine El Alami <>
Submitted on : Monday, June 25, 2018 - 12:17:25 PM
Last modification on : Tuesday, June 26, 2018 - 1:17:52 AM

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Florence Dano, Sylvie Llosa, Chiara Orshinger. Words, Words, Mere Words? An Analysis of Services Customers' Perception of Evaluative Concepts. The Quality Management Journal, 2006, 13 (2), pp.46-53. ⟨hal-01822561⟩

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