Words, Words, Mere Words? An Analysis of Services Customers' Perception of Evaluative Concepts - Archive ouverte HAL Access content directly
Journal Articles The Quality Management Journal Year : 2006

Words, Words, Mere Words? An Analysis of Services Customers' Perception of Evaluative Concepts

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Submitted on : Monday, June 25, 2018-12:17:25 PM

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hal-01822561 , version 1 (25-06-2018)

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Florence Dano, Sylvie Llosa, Chiara Orshinger. Words, Words, Mere Words? An Analysis of Services Customers' Perception of Evaluative Concepts. The Quality Management Journal, 2006, 13 (2), pp.46-53. ⟨hal-01822561⟩

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