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Categorizing attributes in relation to overall customer satisfaction in services(modelizations of the theory of variant and invriant weights)

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https://hal-amu.archives-ouvertes.fr/hal-01822820
Contributor : Yasmine El Alami <>
Submitted on : Monday, June 25, 2018 - 2:49:48 PM
Last modification on : Tuesday, June 26, 2018 - 1:17:52 AM

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  • HAL Id : hal-01822820, version 1

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Boris Bartikowski, Sylvie Llosa. Categorizing attributes in relation to overall customer satisfaction in services(modelizations of the theory of variant and invriant weights). Etudes et Documents, série Recherche, 2002, pp.1-30. ⟨hal-01822820⟩

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