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Categorizing attributes in relation to overall customer satisfaction in services(modelizations of the theory of variant and invriant weights)

Boris Bartikowski Sylvie Llosa 1
1 CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille
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https://hal-amu.archives-ouvertes.fr/hal-01822820
Contributor : Yasmine El Alami Connect in order to contact the contributor
Submitted on : Monday, June 25, 2018 - 2:49:48 PM
Last modification on : Friday, October 22, 2021 - 3:36:28 AM

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  • HAL Id : hal-01822820, version 1

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Boris Bartikowski, Sylvie Llosa. Categorizing attributes in relation to overall customer satisfaction in services(modelizations of the theory of variant and invriant weights). Etudes et Documents, série Recherche, 2002, pp.1-30. ⟨hal-01822820⟩

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