Categorizing attributes in relation to overall customer satisfaction in services(modelizations of the theory of variant and invriant weights)

Boris Bartikowski; Sylvie Llosa

Journal Articles Etudes et Documents, série Recherche Year : 2002

Categorizing attributes in relation to overall customer satisfaction in services(modelizations of the theory of variant and invriant weights)

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Boris Bartikowski

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Sylvie Llosa

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Centre d'Études et de Recherche en Gestion d'Aix-Marseille

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Humanities and Social Sciences Business administration

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https://hal-amu.archives-ouvertes.fr/hal-01822820

Submitted on : Monday, June 25, 2018-2:49:48 PM

Last modification on : Saturday, February 12, 2022-3:08:51 AM

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hal-01822820 , version 1 (25-06-2018)

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Boris Bartikowski, Sylvie Llosa. Categorizing attributes in relation to overall customer satisfaction in services(modelizations of the theory of variant and invriant weights). Etudes et Documents, série Recherche, 2002, pp.1-30. ⟨hal-01822820⟩

Categorizing attributes in relation to overall customer satisfaction in services(modelizations of the theory of variant and invriant weights)

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