https://hal-amu.archives-ouvertes.fr/hal-01822835
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Submitted on : Monday, June 25, 2018 - 2:58:03 PM Last modification on : Tuesday, June 26, 2018 - 1:17:52 AM
Pierre Eiglier, Chiara Orsingher, Sylvie Llosa. Un'analisi delle esperienze di servizio soddisfacenti attraverso la critical Incident Technique. Mercati e competitività, 2006, 2 (2), pp.1000-1022. ⟨hal-01822835⟩