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Un'analisi delle esperienze di servizio soddisfacenti attraverso la critical Incident Technique

Pierre Eiglier Chiara Orsingher Sylvie Llosa 1
1 CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille
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https://hal-amu.archives-ouvertes.fr/hal-01822835
Contributor : Yasmine El Alami Connect in order to contact the contributor
Submitted on : Monday, June 25, 2018 - 2:58:03 PM
Last modification on : Friday, October 22, 2021 - 3:36:27 AM

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  • HAL Id : hal-01822835, version 1

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Pierre Eiglier, Chiara Orsingher, Sylvie Llosa. Un'analisi delle esperienze di servizio soddisfacenti attraverso la critical Incident Technique. Mercati e competitività, 2006, 2 (2), pp.1000-1022. ⟨hal-01822835⟩

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