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Contribution des elements de gestion des reclamations a la satisfaction: les apports de la theorie de la justice

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https://hal-amu.archives-ouvertes.fr/hal-01822842
Contributor : Yasmine El Alami <>
Submitted on : Monday, June 25, 2018 - 3:00:10 PM
Last modification on : Thursday, February 7, 2019 - 11:37:52 AM

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W. Sabadie, I. Prim-Allaz, S. Llosa. Contribution des elements de gestion des reclamations a la satisfaction: les apports de la theorie de la justice. Recherche et Applications en Marketing (French Edition), SAGE Publications, 2006, 21 (3), pp.47 - 64. ⟨10.1177/076737010602100303⟩. ⟨hal-01822842⟩

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