Service encounter in multi-channel distribution context: virtual and face-to-face interactions and consumer satisfaction

Anne Marianne Seck; Jean Philippe

doi:10.1080/02642069.2011.622370

Journal Articles Service Industries Journal Year : 2013

Service encounter in multi-channel distribution context: virtual and face-to-face interactions and consumer satisfaction

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Anne Marianne Seck

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PersonId : 174636
IdHAL : anne-marianne-seck

Centre d'Études et de Recherche en Gestion d'Aix-Marseille

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Jean Philippe

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SBM offshore

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Humanities and Social Sciences Humanities and Social Sciences Business administration

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https://hal-amu.archives-ouvertes.fr/hal-01839568

Submitted on : Sunday, July 15, 2018-3:46:51 PM

Last modification on : Thursday, July 14, 2022-4:08:05 AM

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hal-01839568 , version 1 (15-07-2018)

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HAL Id : hal-01839568 , version 1
DOI : 10.1080/02642069.2011.622370

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Anne Marianne Seck, Jean Philippe. Service encounter in multi-channel distribution context: virtual and face-to-face interactions and consumer satisfaction. Service Industries Journal, 2013, 33 (6), pp.565 - 579. ⟨10.1080/02642069.2011.622370⟩. ⟨hal-01839568⟩

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Service encounter in multi-channel distribution context: virtual and face-to-face interactions and consumer satisfaction

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