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Service encounter in multi-channel distribution context: virtual and face-to-face interactions and consumer satisfaction

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https://hal-amu.archives-ouvertes.fr/hal-01839568
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Submitted on : Sunday, July 15, 2018 - 3:46:51 PM
Last modification on : Friday, October 22, 2021 - 3:36:46 AM

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Anne Marianne Seck, Jean Philippe. Service encounter in multi-channel distribution context: virtual and face-to-face interactions and consumer satisfaction. Service Industries Journal, Taylor & Francis (Routledge), 2013, 33 (6), pp.565 - 579. ⟨10.1080/02642069.2011.622370⟩. ⟨hal-01839568⟩

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