Journal Articles
Service Industries Journal
Year : 2013
SARRA KOUADA : Connect in order to contact the contributor
https://hal-amu.archives-ouvertes.fr/hal-01839568
Submitted on : Sunday, July 15, 2018-3:46:51 PM
Last modification on : Thursday, July 14, 2022-4:08:05 AM
Cite
Anne Marianne Seck, Jean Philippe. Service encounter in multi-channel distribution context: virtual and face-to-face interactions and consumer satisfaction. Service Industries Journal, 2013, 33 (6), pp.565 - 579. ⟨10.1080/02642069.2011.622370⟩. ⟨hal-01839568⟩
44
View
0
Download