Journal Articles
Journal of Retailing and Consumer Services
Year : 2021
Laure Jacquemier-Paquin : Connect in order to contact the contributor
https://hal-amu.archives-ouvertes.fr/hal-03967120
Submitted on : Wednesday, February 1, 2023-10:34:13 AM
Last modification on : Thursday, February 2, 2023-4:04:15 AM
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- HAL Id : hal-03967120 , version 1
- DOI : 10.1016/j.jretconser.2021.102670
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Sophie Jeanpert, Laure Jacquemier-Paquin, Sophie Claye-Puaux. The role of human interaction in complaint handling. Journal of Retailing and Consumer Services, 2021, 62, pp.102670. ⟨10.1016/j.jretconser.2021.102670⟩. ⟨hal-03967120⟩
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