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Customer satisfaction measurement: comparing four methods of attribute categorisations

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https://hal-amu.archives-ouvertes.fr/hal-01822828
Contributor : Yasmine El Alami <>
Submitted on : Monday, June 25, 2018 - 2:54:16 PM
Last modification on : Tuesday, June 26, 2018 - 1:17:52 AM

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Boris Bartikowski, Sylvie Llosa. Customer satisfaction measurement: comparing four methods of attribute categorisations. Service Industries Journal, Taylor & Francis (Routledge), 2004, 24 (4), pp.67 - 82. ⟨10.1080/0264206042000275190⟩. ⟨hal-01822828⟩

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