The roles of co-clients and their influence on overall satisfaction during the service experience

Christèle Camelis 1 Florence Dano 2 Kiane Goudarzi 2 Viviane Hamon Sylvie Llosa 2
1 IAE La Réunion - Institut d'Administration des Entreprises - La Réunion
2 CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille
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Journal articles
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https://hal-amu.archives-ouvertes.fr/hal-01822880
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Submitted on : Monday, June 25, 2018 - 3:19:59 PM
Last modification on : Tuesday, September 10, 2019 - 1:06:02 PM

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Christèle Camelis, Florence Dano, Kiane Goudarzi, Viviane Hamon, Sylvie Llosa. The roles of co-clients and their influence on overall satisfaction during the service experience. Recherche et Applications en Marketing (English Edition), SAGE Publications, 2013, 28 (1), pp.42 - 64. ⟨10.1177/2051570713478342⟩. ⟨hal-01822880⟩

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