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Apprentissage d'agents conversationnels pour la gestion de relations clients

Abstract : This work demonstrates the feasability of training chatbots on customer relation conversation traces. Systems based on language models, information retrieval and machine translation are compared.
Mots-clés : seq2seq Chatbots GRU LSTM
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https://hal-amu.archives-ouvertes.fr/hal-01773218
Contributor : Benoit Favre <>
Submitted on : Saturday, April 21, 2018 - 7:47:09 AM
Last modification on : Thursday, February 11, 2021 - 8:20:08 AM
Long-term archiving on: : Tuesday, September 18, 2018 - 5:34:59 PM

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  • HAL Id : hal-01773218, version 1

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Benoit Favre, Frédéric Béchet, Géraldine Damnati, Delphine Charlet. Apprentissage d'agents conversationnels pour la gestion de relations clients. 24e Conférence sur le Traitement Automatique des Langues Naturelles (TALN), 2017, Orleans, France. ⟨hal-01773218⟩

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