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Journal Articles International Review of Administrative Sciences Year : 2016

Construction and validation of a hybrid model to measure perceived public service quality (PSQ)

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https://hal-amu.archives-ouvertes.fr/hal-01795761

Submitted on : Friday, May 18, 2018-4:53:26 PM

Last modification on : Tuesday, January 17, 2023-2:50:08 PM

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hal-01795761 , version 1 (18-05-2018)

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Marcel Guenoun, Kiane Goudarzi, Jean-Louis Chandon. Construction and validation of a hybrid model to measure perceived public service quality (PSQ). International Review of Administrative Sciences, 2016, 82 (1), pp.208 - 230. ⟨10.1177/0020852315570551⟩. ⟨hal-01795761⟩

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