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Construction and validation of a hybrid model to measure perceived public service quality (PSQ)

Marcel Guenoun 1 Kiane Goudarzi 1 Jean-Louis Chandon 2
1 CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille
2 INSEEC Business School
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https://hal-amu.archives-ouvertes.fr/hal-01795761
Contributor : Romain Farellacci <>
Submitted on : Friday, May 18, 2018 - 4:53:26 PM
Last modification on : Tuesday, April 23, 2019 - 2:40:03 PM

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Marcel Guenoun, Kiane Goudarzi, Jean-Louis Chandon. Construction and validation of a hybrid model to measure perceived public service quality (PSQ). International Review of Administrative Sciences, SAGE Publications, 2016, 82 (1), pp.208 - 230. ⟨10.1177/0020852315570551⟩. ⟨hal-01795761⟩

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