Construction and validation of a hybrid model to measure perceived public service quality (PSQ)

Marcel Guenoun; Kiane Goudarzi; Jean-Louis Chandon

doi:10.1177/0020852315570551

Journal articles

Construction and validation of a hybrid model to measure perceived public service quality (PSQ)

Marcel Guenoun ¹ Kiane Goudarzi ¹ Jean-Louis Chandon ²

1 CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille

2 INSEEC Business School

Document type :

Journal articles

Domain :

Humanities and Social Sciences

Humanities and Social Sciences / Business administration

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https://hal-amu.archives-ouvertes.fr/hal-01795761
Contributor : Romain Farellacci Connect in order to contact the contributor
Submitted on : Friday, May 18, 2018 - 4:53:26 PM
Last modification on : Wednesday, November 3, 2021 - 9:38:52 AM

Construction and validation of a hybrid model to measure perceived public service quality (PSQ)

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Construction and validation of a hybrid model to measure perceived public service quality (PSQ)

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